English Language
Knowledge of the structure and content of the English language including the meaning and spelling of words, rules of composition, and grammar.
Quality Control Analysis
Testing how well a product or service works.
Customer and Personal Service
Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
Critical Thinking
Thinking about the pros and cons of different ways to solve a problem.
Mechanical
Knowledge of machines and tools, including their designs, uses, repair, and maintenance.
Reading Comprehension
Reading work-related information.
Troubleshooting
Figuring out what is causing equipment, machines, wiring, or computer programs to not work.
Equipment Maintenance
Planning and doing the basic maintenance on equipment.
Repairing
Repairing machines or systems using the right tools.
Education and Training
Knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects.
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